Our Policies

Cancellation / Refund / Reissue Policy

Outside of 48 hours before departure:

– Booking dates can be reissued or changed to a different date or time at no extra cost, subject to availability.

– Bookings can be refunded less a $10 (per transaction) penalty if booked through our Real Time Booking System. This will be refunded back onto the card payment was made with. Please allow upto 10 working days for this to clear.

– Any booking paid by a NEW ZEALAND bank account can be fully refunded less a $10 (per transaction) penalty. This will be refunded back into the nominated bank account and will appear within 3-5 days.

– Any booking paid by INTERNATIONAL direct deposit can be fully refunded less a $15 (per transaction) penalty and the amount will depend on the conversion rate on the day the refund is processed. This should appear with 5-10 days.

Inside of 48 hours before departure:

– Bookings can not be reissued and no refund will be issued.

Transfers or cancellations can be phoned  through on +643 442 6920 between the hours of 8am-8pm NZD time, or emailed through to bookings@appellationwinetours.nz 

Environmental Policy

Appellation Wine Tours is fully committed to making a positive impact in all aspects of our business, from positive visitor experiences to positive impacts on the environment that we work in. Our current environmental initiatives are as follows:

  • We have a 5-star Operator Rating which is the highest level of safety rating, given by the New Zealand Transport Agency.
  • All vehicles use michelin tyres which contribute to fuel efficiency, longevity, and a quieter ride for the enjoyment of passengers.
  • Vehicles are serviced at manufacturers recommended intervals to reduce fuel usage and emissions.
  • All cleaning detergents used are bio-degradable.
  • The majority of the vineyards visited are Sustainable Winegrowing New Zealand accredited vineyards.
  • Our key restaurants use local ingredients when possible, produce as much of their food onsite, and recycle food, glass and paper waste.
  • All paper used in the office and brochures produced are made from either recycled or sustainably managed forests and controlled sources.
  • Guests are not required to provide printed vouchers upon check-in for our tours.
  • Our printer is defaulted to double sided printing, with a draft level of printing, and ink cartridges refilled locally.
  • All paper that comes into the office single side printed is reused.
  • All equipment is turned off at the end of the day to reduce power usage.
  • All lights in the office are energy saver lights.
  • We only use rechargeable batteries.
  • All paper, cardboard, hard plastic, compostable food produced in our business is recycled.
  • From 2017 and every year thereafter, Appellation has been awarded a Gold Status award under the Tourism Business criteria. Qualmark New Zealand manages the official mark of quality for tourism and the Qualmark endorsement is only given to those businesses actively working at reducing their environmental impact.
  • Stoat Trapping in the Wye Valley– From 2013, Appellation Wine Tours has donated stoat and rat traps to assist our Department of Conservation preserve one of the very precious valleys in the Queenstown area. We are also involved in monitoring and setting these traps.
  • Now Appellation Wine Tours are Sponsors of the Wakatipu Wildlife Trust and are involved with volunteering with planting native trees in the area.
  • We are strong supporters of becoming Predator Free NZ and strongly recommend others to assist with predator control work.